Frequently Asked Questions
Click on any question to view or close its answer.
- 1. Can I print out information about REACH?
Yes, you can! Our General Information Packet is full of information about our properties and processes.
- 2. Are you the Housing Authority or Home Forward?
No, REACH is not the Housing Authority or Home Forward. Please visit Home Forward’s website, a new name for the Housing Authority of Portland, or call 503-802-8300 or TTY 503-802-8554. http://www.homeforward.org
- 3. Where are REACH properties located?
REACH’s properties are located in the Portland/Hillsboro/Vancouver area. Please view All Communities and check out our property map.
- 4. Does REACH provide rental assistance?
REACH does not provide rental assistance. We are a nonprofit property management company. We own and manage affordable and low-income housing.
Qualifying for REACH Housing
- 1. Do you accept people with evictions?
Generally, applicants with evictions in the last three years are not eligible for REACH housing. This varies by property so please refer to the Screening Criteria of the property you are interested in, which can be found on the Eligibility tabs for each property. Applicants with prior evictions, who are “Rent Well” graduates, may be considered.
- 2. What are the income restrictions?
Income restrictions vary from property to property. The income restrictions for a specific property are on the Screening Criteria, which can be found on the Eligibility tabs for each property and in the waitlist pre-application packet for Subsidized properties.
In most households, income may not exceed 60% of the Area Median Income. Some properties have income restrictions below 60%. Please refer to the Screening Criteria for the specific property you are interested in for income restrictions.
- 3. Do you accept Section 8 vouchers?
Yes, REACH accepts Section 8 vouchers. Applicants must first meet property specific Screening Criteria. Once a unit becomes available, you will have the opportunity to complete a Rental Application for the specific unit. The Community Manager will conduct the applicant screening and upon approval of the Rental Application, the Community Manager will coordinate the move in process with Home Forward.
- 4. What if I have a criminal record?
Each property has its own standards for accepting or denying applicants with a criminal background. Please refer to the Screening Criteria of the specific property you are interested in for more detailed criminal background screening information, which can be found on the Eligibility tabs for each property.
- 5. How many people are allowed per bedroom?
REACH follows HUD’s occupancy standards, which allow two (2) people per bedroom plus one (1) for the unit. A bedroom consists of a room with a closet, a window and a space for sleeping. The following chart shows the minimum and maximum occupancy standards:
Studio - Minimum 1 person, Maximum 2 people
1 Bedroom – Minimum 1 person, Maximum 3 people
2 Bedroom – Minimum 2 people, Maximum 5 people
3 Bedroom - Minimum 3 people, Maximum 7 people
4 Bedroom – Minimum 4 people, Maximum 9 people
5 Bedroom – Minimum 5 people, Maximum 11 people
- 6. What is Reasonable Accommodation?
Under the Fair Housing Act, housing providers are required to consider making adjustments to policies and/or rules (a Reasonable Accommodation) for people with disabilities to enable them an equal opportunity to enjoy housing. This obligation has limits. Regulations allow a landlord or housing provider to request verification for the disability and the need for an accommodation from a qualified professional. Reasonable Accommodation requests are reviewed on a case by case basis.
- 7. Do I have to sign a lease?
Certain properties require an initial lease of six (6) to twelve (12) months. All other REACH properties use a month-to-month rental agreement.
- 8. Can I have a roommate?
Yes, you may have a roommate as long as the occupancy standards and household income restrictions are not exceeded. Each adult over age 18 must meet the property specific Screening Criteria and complete the Rental Application.
- 9. Do you allow pets?
Service/Companion animals will be considered for persons with disabilities at all REACH buildings pending a request for Reasonable Accommodation (RA). Please ask your Community Manager for a Reasonable Accommodation.
Household pets are allowed at some REACH buildings. All animals must have an up to date vaccination record, and cats and dogs must be spayed/neutered and appropriately licensed with the county. Additional pet deposits are required at all buildings; deposits range from $25 to $300 per pet - please contact properties directly for more information.
The following REACH buildings welcome pets:
- The Laurelhurst- One Cat $50 Deposit
- The Floyd Light Apartments- Two Cats $100 Deposit each
- Ritzdorf Court Apartments-One Cat, One dog (up to 2 pets per unit) $50 Cat Deposit, $50 Dog Deposit
- Station Place Tower- One Cat, Small Birds $100 Cat Deposit
- For The Dresden, Patton Park Apartments, Rex Arms, Grand Oak, Wilshire, The Westshore, and Scattered Sites: 1 Cat $ 50 Deposit and 2 Caged Pets $25 per Caged Pet
- For Cascadia, Covington, McCallister, The Mews: One Cat or Dog Under 35lbs $300 Deposit per Pet
- For Admiral, Beacon, Bronaugh, Fir Grove, Maples I & II, Marion, Powell, Prescott, Taylor, Walnut: Common Animals Accepted, Deposit Required for Dog or Cat: $100.00. Pets are not to exceed 20lbs at full grown weight. Pit Bulls, Dobermans and Rotweillers are not allowed. Only one cat or dog per household is allowed; minimum of two caged animals is allowed. (rodent, rabbit, bird and turtle)
The following REACH buildings do not allow pets:
- No Pets are allowed at 12th Ave Terrace, Albina Corner, Glisan Commons, Gilman Court, Gray’s Landing, McCuller Crossing, and The Rose.
- 10. Where do I park?
Parking varies by property. Please contact the Community Manager directly for parking details.
- 1. How do I apply to be on the waitlist for a subsidized property?
REACH does not maintain a central waitlist. Choose the properties you are interested in and download the pre-application packet or contact the property directly to have a pre-application packet mailed to you. Complete the packet and mailed it back in or drop it off at the building leasing office.
- 2. How do I know if my pre-application went through and I’m on the waitlist?
You will not be waitlisted if: A) The required * and bolded fields on the pre-application were not complete or B) Your household size does not meet minimum or maximum standards for occupancy.
Due to the volume of inquiries we receive, we cannot send you a confirmation that you have been placed on the waitlist. However, you may call the Community Manager directly approximately one week after the pre-application was mailed to verify the pre-application was received.
- 3. Does REACH have any units currently available?
Please check under “Current Vacancies” for properties with upcoming availability.
Properties with subsidized units currently have a waitlist that may be open or closed. There is no general waitlist pre-application. Each property has its own waitlist and pre-application. You may be on multiple waitlists; however, the applicant is responsible for adhering to each property’s qualifications for remaining Active on the waitlist. Click on the Wait List tab for properties with open or closed waitlist status.
- 4. How long will I have to wait for a unit to become available?
Completed waitlist pre-applications are posted to the waitlist in the order received. When pre-applications are received at the property, they are time and date stamped upon arrival. As each property maintains its own waitlist, the wait times vary depending on the type of property you require.
For a property with subsidized units, the expected wait time can be up to two (2) years or longer for a unit. All wait times are approximate and differ by building.
Due to the volume of inquiries we receive, we cannot provide callers with their “spot on the list” or their “number on the list”.
- 5. When will I know if a unit is available?
When a property receives a notice to vacate from a resident, the Community Manager will notify waitlist applicants by mail or phone based on their position on the waitlist. Applicants are given approximately seven (7) days from date of mailing to respond with their interest. An appointment will be set by the Community Manager to view the unit and applicants will then begin the formal Rental Application process.
Waitlist applicants may decline one (1) offer of housing and remain at his or her place on the waitlist; after declining a second offer, the applicant will then be rendered Inactive on the waitlist and will have to reapply by completing a new waitlist pre-application and beginning at the bottom of the list again. The Community Manager will not notify you of an Inactive status.
- 1. What is subsidized housing?
Subsidized housing is housing that has partial financial support from public funds administered through a government program. Rent levels are regulated in subsidized housing so that they are affordable to low income households. Resident rents are generally based on income and may not exceed 30% of a household’s adjusted monthly income.
- 2. What is the difference between Subsidized housing and the Section 8 Voucher Program?
Both programs provide monthly rental assistance and participants must be income qualified. The Section 8 Voucher Program is administered through Home Forward. Both programs are provided to a household as long as the household remains income qualified and does not violate the terms of the rental agreement and/or the program requirements.
The Section 8 Voucher is portable and goes with the household to their next home anywhere within the County it was issued.
The Subsidized housing program is tied to a particular unit so if the household moves out, they cannot take the assistance with them.
- 3. What is an affordable unit?
Within REACH housing, an affordable unit is one with rent based on a percentage of the Area Median Income of 60% or less. Market rents are generally higher.
- 4. What is Low Income Housing Tax Credit?
The Low Income Housing Tax Credit Program is a federal housing program administered by the State and monitored by the IRS. Credits are given to each state based on the census. The Oregon Housing and Community Services agency determines which projects will receive credits following the Qualified Allocation Plan.
- 5. What is considered an accessible unit?
An accessible dwelling unit is a unit that is located on an accessible route and can be approached, entered, and used by individuals with physical disabilities. Ask the Community Manager of the specific property you are interested to see if it has accessible units.
Fair Housing Guidelines
- 1. The Basic Rule of Fair Housing
In most housing transactions, it is against the law to discriminate on the basis of any “protected class”. That means housing discrimination is illegal when a person is treated differently because he/she is a member of a protected group or class of people covered by fair housing laws.
- 2. Discriminatory Actions
- Refusing to rent, sell, or finance
- Refusing to give information, discouraging from renting, or lying about availability
- Applying different rules, privileges, standards, and/or qualifications
- Making discriminating statement (spoken or published)
- Steering to certain housing
- Harassing, intimidating, threatening, or coercing
- Refusing to let a person with a disability make modifications necessary to use the dwelling
- Refusing to make reasonable changes in rules, policies, practices, or procedures so that a person with a disability can have equal use of the dwelling
- 3. Protected Classes
- Federal Protected Classes (Entire USA):
- Physical or Mental Disability
- Race or Color
- National Origin
- Familial Status (presence of children under 18 in the household, or pregnancy)
- In Oregon:
- Marital Status
- Source of Income
- Sexual Orientation
- Gender Identity
- Oregon: In some cities and counties:
- Age over 18
- Type of Occupation
- Domestic Partnership
- In Washington:
- Marital Status
- Sexual Orientation
- Honorably discharged Veterans
- Washington: In some cities and counties:
- Age over 18
- Gender Identity
- Section 8 Voucher
- Political Ideology
- 4. Who must comply?
- On-site Managers
- Property Managers
- Maintenance Staff
- Real Estate Agents
- Insurers, Appraisers, Home Owner’s Association Boards
- Advertising Media
- Neighbors (in some circumstances)
- Zoning and permit departments
- 5. How is the law enforced?
Filing an agency complaint within one year or a lawsuit within two years of the date of the discrimination.